العربية

Menus, WiFi, orders, feedback, rewards

Hear every guest, and answer in time.

One QR code on the table: guests read your menu, join your WiFi, order, rate their visit and collect a reward, in Arabic or English. When something needs attention, the right manager knows straight away.

Book a demoSee how it works

Nothing for guests to install.

A code on every table

What happens in this video

  1. A café table at golden hour, with a Loylink QR card beside the menu.
  2. A guest points their phone camera at the code, and it locks on with a gentle pulse.
  3. The branch page opens with the menu, the WiFi and feedback. The guest switches between English and Arabic and glances at the menu.
  4. They tap five stars, type a short comment and add a photo of their dessert.
  5. A thank-you screen appears, and the team sees the new rating live.

Many unhappy guests never say a word. They just don't come back. With Loylink, you hear them in time.

How it works

From the table to your team in three steps

  1. Scan

    Guests scan the QR code on a table, a menu or a room card. The page opens in their language, with nothing to download.

  2. Rate

    One tap for the rating, then a few short questions and an optional comment or photo. It takes less than a minute.

  3. Respond

    Low ratings alert the right manager at once. They assign, reply and resolve, and the guest hears back.

For your guests

One QR code. Everything your guests need.

Free WiFi, your menu, orders from the table, answers to their questions, feedback that reaches the manager and a reward for coming back, all from the code on the table. Nothing to download.

  1. Free WiFi, and everything else in one place

    The code opens your welcome page: today's hours, the menu, feedback and your social pages. One tap shows the WiFi name and password, with a copy button and a QR code to join, so your staff stop spelling it out.

  2. A menu that's always right

    Photos, descriptions and allergens in Arabic and English. Mark a dish sold out and every table sees it at once.

  3. Order from the table

    Guests send their order with the table number already filled in. The branch accepts it on a phone or tablet, and the guest sees each step.

  4. An AI Waiter that knows your menu

    Guests ask about dishes, ingredients or what to try, in their own language. Answers come from your menu with a reminder about allergies, and one tap adds the dish to the order.

  5. Feedback that reaches the manager

    Guests rate their visit in a few seconds and can add a comment, a photo and their number for a reply. A low rating alerts the branch manager straight away, often while the guest is still at the table.

  6. Rewards that bring them back

    Thank guests for their feedback with a discount or a free item. The code stays on their phone, and your staff redeem it once at the counter.

Product

What your managers need to act, and nothing they don't

Instant alerts

When a guest is unhappy, the branch manager hears about it on Telegram, SMS or email, while the guest is often still there.

AI insights and translation

Each comment is read for mood and topics, and translated between Arabic and English, so nobody has to guess what a guest meant.

A live dashboard

New feedback appears as it arrives. See ratings, response times and trends for each branch or across the whole chain.

Reports you can hand over

Ratings, reply times, orders and rewards for each branch and period, as an Excel file or a printable PDF.

Your brand on every screen

Guests see your logo and colours on every page and table poster. Loylink keeps the text readable whatever colour you pick.

A bilingual guest flow

Arabic and English from the first screen, laid out right to left where it should be. Guests switch language with one tap.

For managers

Never miss a guest

Loylink turns a complaint into a task with an owner and a clock. Everyone on the team knows what's waiting, who has it, and when it was answered.

  • Assign feedback to the right person in a tap
  • Reply to the guest and mark it resolved
  • See which replies were on time, and which weren't

Every rating, live on your dashboard

What happens in this video

  1. The dashboard shows a pulsing Live pill, and its metric cards count up.
  2. A two-star rating from Old City slides into the live feed, highlighted.
  3. The manager's phone buzzes with the alert, with Assign and Resolve buttons. They tap Assign.
  4. In the inbox, the Insight card's meter swings to Unhappy, topics appear, and Show translation reveals the guest's words in Arabic.
  5. A short apology is typed and sent. The feedback is marked Resolved and the badge reads Answered in time.
  6. Back on the dashboard, the average first response ticks down and happy guests tick up.

Who it's for

Made for places that welcome people

  • Hotels

    From check-in to checkout, catch a problem before the guest leaves.

  • Restaurants and cafés

    A code on every table, and a reply before the bill arrives.

  • Gyms

    Hear what members think of classes, equipment and cleanliness.

  • Spas

    Quiet, private feedback that suits a calm visit.

  • Malls

    Feedback on parking, facilities and services, in one place.

  • Hospitals

    Let patients and visitors tell you how their visit went.

  • Salons

    Know how each appointment went while the client still remembers.

  • Tours and travel

    Hear from travellers during the trip, not weeks after it.

Trust

Private by design

Guests trust you with their words and sometimes their contact details. Loylink is built to keep that trust.

Masked guest contacts
Phone numbers and emails stay hidden until a manager chooses to see them, and each view is recorded.
A full audit log
Every change your team makes is logged with who did it and when, and owners can export it.
Protected from abuse
Rate limits on sign-in and on guest ratings keep out automated attacks and spam.
Your data, on your servers
Loylink runs on servers you control, so guest feedback stays where you decide.

Pricing

Simple pricing, per branch

Every plan includes guest feedback, instant alerts, the inbox and the dashboard. Add more as you grow.

  • Basic

    QR feedback, the inbox, alerts and the dashboard.

    Ask us for a price
    Book a demo
    • Guest feedback by QR, in Arabic and English (Included)
    • Instant alerts on Telegram, SMS or email (Included)
    • Inbox, replies and team assignment (Included)
    • Live dashboard (Included)
    • Digital menu (Not included)
    • Table orders (Not included)
    • Rewards and loyalty codes (Not included)
    • Your logo and colours (Not included)
    • Reports, Excel and PDF (Not included)
    • AI insights and translation (Not included)
    • AI Waiter (Not included)

  • Pro

    14-day free trial

    Everything in Basic, plus the digital menu, table orders, rewards, branding and reports.

    Ask us for a price
    Ask for a free trial
    • Guest feedback by QR, in Arabic and English (Included)
    • Instant alerts on Telegram, SMS or email (Included)
    • Inbox, replies and team assignment (Included)
    • Live dashboard (Included)
    • Digital menu (Included)
    • Table orders (Included)
    • Rewards and loyalty codes (Included)
    • Your logo and colours (Included)
    • Reports, Excel and PDF (Included)
    • AI insights and translation (Not included)
    • AI Waiter (Not included)

  • Premium

    Everything in Pro, plus AI insights and the AI waiter.

    Ask us for a price
    Book a demo
    • Guest feedback by QR, in Arabic and English (Included)
    • Instant alerts on Telegram, SMS or email (Included)
    • Inbox, replies and team assignment (Included)
    • Live dashboard (Included)
    • Digital menu (Included)
    • Table orders (Included)
    • Rewards and loyalty codes (Included)
    • Your logo and colours (Included)
    • Reports, Excel and PDF (Included)
    • AI insights and translation (Included)
    • AI Waiter (Included)

Prices are per branch. Pay monthly or yearly, in cash or by bank transfer, with a receipt for every payment. No card needed.

Questions

Questions owners ask us

Do guests need to download an app?

No. They scan the QR code with their phone's camera and the page opens in the browser, in Arabic or English.

How quickly do we hear about an unhappy guest?

Straight away. A low rating alerts the branch's manager on Telegram, by SMS or by email, often while the guest is still there.

We have several branches. Does it work for us?

Yes. Each branch has its own QR codes, prices, team and alerts, and owners see every branch together or one at a time.

Can guests order from the table?

Yes, on plans with the digital menu. Guests send their order with the table number, the branch accepts it, and they pay the waiter as usual.

Can guests get the WiFi password from the code?

Yes. Add each branch's network name and password once, and guests see them on the welcome page with a copy button and a QR code that joins the network. Change them any time.

What does the AI do, and do we need it?

It's optional. It reads each comment for mood and topics, translates between Arabic and English, and the AI Waiter answers guests' questions about your menu. Everything else works without it.

How do we pay?

Monthly or yearly, per branch, in cash or by bank transfer. You get a receipt for every payment and a reminder before each renewal.

What if a payment is late?

You get a week's grace. After that, guest pages pause until the payment arrives, but nothing is deleted: your team can still sign in, read and export everything.

Can we try it first?

Yes. New businesses start with a 14-day free trial. Book a demo and we'll set it up with you.

Book a demo

See Loylink with your own venue in mind

Tell us about your venues and we'll walk you through Loylink using a setup like yours.

What happens next

  1. We reply within one business day, by phone or email.
  2. A short walkthrough of Loylink, set up like your own venues.
  3. If Loylink fits, we help you set up your first branch.

Leave a phone number or an email, whichever suits you.